Questions & Answer

Q1. What documentation is needed to travel?


For domestic flights;

  • Only a government ID is needed that will be checked at the check-in at the airport.
For International flights;

  • Passport and
  • Visa (it is advised to check if you are required to have via for your destination)

Q2. How much luggage I am permitted to take?

Ans. It depends on the airline you are travelling with but most of the airlines permit travelers to take 2 pieces of luggage no more than 70 lbs and a carry-on of no exceeded than 35 lbs.

Q3. Am I allowed to take extra luggage?

Ans. Luggage more than the mentioned limit may be allowed by the airline at extra payment and you will be charged an extra fare for each luggage you take-in.

Q4. How early I have to arrive at the airport before flight?

Ans. It will make your flight congenial if you reach the airport 2 hours prior if you are travelling within the country. For the International flights it is recommended to reach airport 3 hours before. Reassuring your flight time 24 hours before to departure will be a helpful practice for a convenient trip..

Q5. Is it possible to cancel my reservation?

Ans. Usually the air tickets issued are non- refundable and non- transferable and name changes are also not allowed. However, exchange of ticket to different date is possible. Besides of penalty fee, it is not in all cases that the tickets are changeable.

Q6. What I have to do if I don't receive the confirmation email for my flight?

Ans. If you have not receive the confirmation email then contacting your travel agent or the airline you are travelling with is what you have to do but before that make sure to check your junk box, your mail may be there.

Q7. How can I get access to an e-ticket?

Ans. E-ticket can be taken from the airport where you have to show copies of confirmation email and valid passport

Q8. Can someone else travel on my e- ticket if the name is changed?

Ans. As e-ticket is non-transferable so it is rare that an airline will permit a full name change. Even if the name change is permitted, it is costly and not appreciating. If the name is changed then someone else can travel at your behalf.